Building a website that is clear, usable and accessible.
FamilyMart is committed to improving access to this franchise website for users with different abilities, devices, assistive technologies and methods of interaction.
Inclusive access across the complete website experience.
Accessibility considerations apply to navigation, content, forms, documents, contrast, keyboard interaction, responsive layouts and compatibility with commonly used assistive technologies.
Accessibility should be considered from design through ongoing maintenance.
The website aims to provide clear navigation, understandable content, visible controls, usable forms and responsive layouts that support a broad range of users and technologies.
Core interactions should remain available without a mouse.
Links, buttons, menus and form controls should support logical keyboard navigation.
Text and controls should remain visible and distinguishable.
Contrast, sizing, spacing and focus indicators support clearer interaction.
Forms should provide labels, instructions and useful feedback.
Required information and validation messages should be clearly communicated.
Content should adapt across desktop, tablet and mobile devices.
Layouts should remain readable without unnecessary horizontal scrolling.
Our approach to inclusive access
FamilyMart is committed to improving the accessibility and usability of this franchise website for the widest practical range of users.
The website is intended to support users who may:
- Navigate with a keyboard rather than a mouse
- Use screen readers or text-to-speech technology
- Use browser zoom or enlarged text
- Use voice-control or alternative input technology
- Have reduced vision or colour perception
- Experience motor, hearing or cognitive barriers
- Access the website using mobile or assistive devices
- Require clear and consistent content structure
Accessibility standards and guidance
The website aims to reflect recognised web-accessibility principles and good practice appropriate to its content, functionality and technical environment.
Accessibility work may consider:
- Perceivable content and controls
- Keyboard-operable navigation
- Understandable language and interaction
- Robust semantic structure
- Visible focus states
- Sufficient colour contrast
- Responsive layouts and text resizing
- Accessible form labels and validation
Technical conformance may vary as content, plugins, embedded services and website functionality evolve.
Keyboard navigation
Core links, buttons, menus and form controls should be accessible through standard keyboard interaction.
Keyboard focus should remain visible so users can identify the currently selected interactive element.
Colour, contrast, text and zoom
The website aims to support clear visual distinction between text, controls, backgrounds and interactive states.
- Text should maintain readable contrast
- Information should not rely on colour alone
- Links and controls should have visible states
- Text should remain readable when enlarged
- Layouts should adapt to narrower screens
- Interactive elements should provide usable target areas
- Decorative effects should not obscure essential content
- Motion should remain limited and purposeful
Users may use browser zoom or device-level display settings to enlarge website content.
Content, headings and navigation
Content should use a logical hierarchy so users and assistive technologies can understand page structure.
- Descriptive page titles
- Logical heading levels
- Meaningful link text
- Consistent navigation labels
- Clear paragraph structure
- Lists for grouped information
- Descriptive labels for controls
- Plain language where practical
Repeated navigation and page structures should remain reasonably consistent throughout the website.
Enquiry forms and validation
Website forms should support clear completion and error recovery.
- Visible labels for form fields
- Clear identification of required fields
- Instructions positioned near relevant controls
- Accessible keyboard operation
- Understandable validation messages
- Errors identified without relying only on colour
- Logical focus order
- Confirmation following successful submission
Images, video and multimedia
Meaningful images should provide alternative text or equivalent context where practical.
Video and multimedia content may include captions, transcripts or descriptive information where appropriate to the content and available technology.
Decorative images may be excluded from assistive-technology output where they provide no meaningful information.
Documents and file formats
Some information may be provided through PDF, document, spreadsheet or presentation files.
Where a downloadable document is not accessible, users may request the information in a more accessible format.
Requests should identify:
- The document title
- The page where it appears
- The preferred alternative format
- The accessibility barrier encountered
Assistive technologies and browsers
The website is intended to work with current mainstream browsers, operating systems and commonly used assistive technologies.
Compatibility may vary according to:
- Browser version
- Operating system
- Screen-reader version
- Device configuration
- Browser extensions
- Third-party embedded services
- Security or privacy settings
- Older unsupported technology
Keeping browsers and assistive technologies updated may improve compatibility and security.
Known and possible limitations
Some content or functionality may not yet meet every accessibility expectation.
Possible limitations may include:
- Older downloadable documents
- Third-party maps or embedded media
- External social-media content
- Legacy page components
- Complex data visualisations
- Automated form-security tools
- Content supplied by external providers
- Temporary issues introduced during updates
Identified barriers may be prioritised according to impact, technical feasibility and the availability of alternative access.
Third-party websites and embedded tools
The website may include external maps, videos, social-media features, analytics services, form-security tools or links to third-party websites.
Accessibility of those services may be controlled by the relevant third-party provider.
Users encountering a barrier within an external service should identify the specific provider or embedded feature when reporting the issue.
Feedback and assistance
Users are encouraged to report accessibility barriers or request information in an alternative format.
A useful accessibility report should include:
- The affected page URL
- The content or control involved
- The browser and device used
- The assistive technology used, where relevant
- A description of the barrier
- The alternative format or assistance requested
Review and maintenance
Accessibility may be reviewed as website content, functionality, plugins, forms and design systems change.
Improvement activities may include:
- Testing keyboard navigation
- Reviewing headings and semantic structure
- Checking colour contrast
- Improving form labels and validation
- Reviewing alternative text
- Addressing reported accessibility barriers
- Testing responsive layouts
- Reviewing third-party integrations
This Accessibility statement may be updated as improvements are made or website functionality changes.
A digital experience designed around clarity, control and compatibility.
Accessible design depends on consistent decisions across content, interaction, technology and ongoing maintenance.
Present information in ways users can recognise.
Text, images and controls should provide sufficient visual or programmatic information.
Support more than one method of interaction.
Core functionality should not depend entirely on a mouse, touch gesture or colour cue.
Keep content and behaviour clear and consistent.
Navigation, instructions and feedback should reduce unnecessary ambiguity.
Use structures compatible with modern technologies.
Semantic markup supports browsers, devices and assistive technologies.
Adapt to different screens and text sizes.
Content should remain usable across desktop, tablet and mobile layouts.
Provide a clear route for feedback and correction.
Accessibility barriers should be reported, reviewed and addressed where practical.
Adjust the experience using browser and device controls.
Most modern browsers and operating systems include built-in tools that may improve readability, navigation and interaction.
Assistance is available when website content is inaccessible.
Identify the affected page, the barrier encountered and the alternative format or assistance required when submitting an accessibility enquiry.
Encountered a barrier on the FamilyMart franchise website?
Submit the affected page, technology used, issue encountered and the assistance or alternative format required.